Return & Refund Policy

At Mango Nexus LLC, customer satisfaction and transparency are central to our service. We understand that customers may need to return items for various reasons, and our goal is to make the process clear, fair, and easy to follow. This Return & Refund Policy provides detailed information about eligibility, timelines, responsibilities, and expectations regarding returns and refunds for orders placed through our online store.

Introduction

This policy applies to all purchases made through Mango Nexus LLC within the United States.
By placing an order on our website, you agree to comply with the terms outlined below. These guidelines ensure consistent service standards and protect both the customer and the business throughout the return process.

We encourage all customers to read this policy carefully before completing a purchase.

General Return Guidelines

2.1 Return Window

Customers may request a return within 14 days from the delivery date.
Any return request submitted after this window may not qualify for review or acceptance.

2.2 Acceptable Return Types

We accept returns for:

Defective items (manufacturing defects, damage during shipping)
Non-defective items (change of mind, incorrect fit, dissatisfaction)

Both categories follow the same general rules but may require different levels of documentation during the approval process.

2.3 Condition of Items

To be eligible for a return, items must remain in:

Unused condition
Original packaging
Original tags and accessories (where applicable)
Comparable condition to when they were delivered

Items that show excessive wear, missing pieces, customer-caused damage, or contamination may be rejected upon inspection.

Returns for Defective Items

3.1 Reporting A Defect

If an item arrives damaged or defective:

Notify us within 14 days of receiving your order
Provide your order number
Include clear photos or videos showing the defect
Provide a brief description of the issue

This documentation allows our support team to verify the claim and determine the appropriate next step.

3.2 Qualification & Verification

Once your submission is received:

Our team reviews the photos or videos
The issue is assessed to confirm whether it qualifies as a defect
You may receive follow-up questions if clarification is needed

Once approved, you will receive instructions for returning the item.

3.3 Customer Responsibility for Return Shipping

Unless required otherwise by U.S. consumer law:

Customers are responsible for the cost of the return label, even for defective items
A trackable shipping service is strongly recommended

Failure to use a secure shipping method may result in delays or return refusal if the item is lost in transit.

Returns for Non-Defective Items

4.1 Acceptable Situations

You may return non-defective items for reasons such as:

Change of mind
Style preference changes
Item not being what you expected
You ordered the wrong item

As long as the return is within the 14-day window and the product remains unused and in its original condition, your return will be accepted.

4.2 Items Not Eligible for Return

Returns cannot be accepted for items that:

Show signs of wear
Are returned damaged or altered after delivery
Are missing components that were originally included
Are outside the 14-day return window

No Exchanges Policy

Mango Nexus LLC does not offer exchanges.
If you want a different product, color, style, or variation:

1. Submit a return request for the original item (if eligible)
2. Once the return is approved, send back the item
3. After your refund is processed, place a new order

This ensures accurate inventory tracking and faster customer service.

Return Shipping Responsibilities

6.1 Customer-Paid Return Shipping

All return shipping costs are the responsibility of the customer.

Return Label: Customer responsibility
Restocking Fee: $0 (no restocking fee)
Packaging: Customers must securely package items to prevent shipping damage

6.2 Liability for Returned Shipments

Mango Nexus LLC is not responsible for:

Lost return shipments
Damaged return shipments
Packages without tracking numbers

We strongly recommend:

Using a trackable shipping service
Keeping the receipt and tracking number until your refund is approved

Inspection & Approval Process

All returned merchandise undergoes a thorough inspection.

7.1 Inspection Includes:

Verifying that the item is unused
Checking for signs of wear, damage, or alteration
Ensuring all parts, tags, and packaging are included
Comparing the item’s condition to the reported reason for return

7.2 Approval or Rejection

After inspection:

Approved Returns: Move to refund processing
Rejected Returns: Customer will be notified, and the item may be shipped back

Rejection reasons include but are not limited to:

Used or worn items
Customer-caused damage
Missing packaging or components

Refunds

8.1 Refund Method

All refunds are issued back to the original payment method used at checkout.
Refunds cannot be issued to alternate cards, accounts, or payment methods.

8.2 Refund Processing Time

Once your return is approved during inspection:

Refund processing time is 10 days
Your bank or payment provider may require additional time to post the credit

You will receive an email notification once the refund has been initiated.

8.3 Refundable Amount

Refunds cover:

The product cost only

Refunds do not include:

Original shipping cost ($10 flat rate)
Return shipping label cost (customer responsibility)

Order Cancellations

9.1 Before Shipment

Orders may be cancelled if:

They have not entered the shipping or processing stage
You contact customer support immediately

9.2 After Shipment

If the order has shipped:

It cannot be cancelled
You may proceed with a return request after delivery

Wrong Address or Undeliverable Packages

Customers are responsible for entering correct shipping information at checkout.

If a package is:

Returned due to incorrect address
Lost due to address errors
Undeliverable for reasons beyond our control

Mango Nexus LLC is not responsible for shipping delays or lost packages. Additional shipping fees may apply if reshipment is requested.

Lost, Stolen, or Delayed Packages

Once a package is marked Delivered by the carrier:

We are not responsible for packages that go missing afterward. Customers must contact the carrier directly for stolen package claims

If a package is delayed or lost during transit:

Contact our support team
We can help initiate a carrier investigation
Refunds or replacements depend on the carrier’s final determination

Policy Updates & Modifications

Mango Nexus LLC reserves the right to update, revise, or modify this Return & Refund Policy at any time without prior notice.
Any changes will be posted on this page, and the updated version will apply to all future purchases.

Business Details

Business Name: Mango Nexus LLC
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-07:00)
Business Phone: +1 (307) 242-1129
Business Email: help@mangonexusllc.shop
Business Address: 30 N Gould St Ste R Sheridan, Wyoming 82801, United States