FAQs
General Questions
What products does Mango Nexus LLC offer?
We offer a curated selection of jewelry and handbags designed for everyday style and convenience.
Where is your business located?
Our business is based in Sheridan, Wyoming, United States.
Do you have a physical store?
No, Mango Nexus LLC operates as an online store only.
How can I contact customer support?
You can reach us anytime via email at help@mangonexusllc.shop
What are your customer service hours?
Our support team is available Monday to Friday from 9:00 AM to 5:00 PM (GMT-07:00).
Ordering & Processing
How long does order processing take?
Orders are processed within 0–1 business days.
Can I modify or cancel my order?
Order modification or cancellation is possible only if the order has not entered the processing stage.
Will I receive an order confirmation?
Yes, an automatic confirmation email is sent once your order is placed.
What should I do if I entered the wrong address?
Please contact us immediately. Address changes are only possible before the order is processed.
Do you offer order tracking?
Yes, tracking details are emailed once your package is shipped.
Shipping & Delivery
What is your shipping fee?
We charge a flat shipping rate of $10.
How long does delivery take?
Total delivery time is typically 2–4 business days (processing + transit).
Do you ship internationally?
Currently, we only ship to United States.
What if my package is delayed?
Delivery times may vary due to carrier conditions. You may contact us for assistance.
What if my package is lost in transit?
Our team can help coordinate with the carrier to investigate lost shipments.
Returns & Refunds
Do you accept returns?
Yes, returns are accepted for both defective and non-defective items.
Do you offer exchanges?
No, exchanges are not accepted.
Is there a restocking fee?
No, we do not charge a restocking fee.
Who pays for the return label?
Return label costs are the customer’s responsibility.
How long do refunds take?
Refund processing time is 10 days. Once approved, refunds are issued to the original payment method.
Product & Inventory
Are your product descriptions accurate?
We aim to provide clear, updated, and accurate product details based on supplier information.
What if an item I want is out of stock?
Items may be restocked based on availability. You may check back or contact us for updates.
Do you offer gift packaging?
No, we do not offer gift packing.
Payments
What payment methods do you accept?
All available payment methods are displayed at checkout.
Why was my payment declined?
Payment may fail due to incorrect billing details or insufficient authorization. We recommend verifying your information and trying again.
Support & Policies
How can I get help if I have an issue with my order?
You can email us with your order number and concern. Our team will assist you within business hours.
How quickly does customer service respond?
Most inquiries are answered within 24 business hours.
Where can I read your store policies?
All policies, including shipping and returns, are available on our website’s policy pages in footer.
Business Details
Business Name: Mango Nexus LLC
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-07:00)
Business Phone: +1 (307) 242-1129
Business Email: help@mangonexusllc.shop
Business Address: 30 N Gould St Ste R Sheridan, Wyoming 82801, United States